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SUPPORT
You can find our FAQs below. If you have any further questions, please contact our support team. Our team will be happy to help you!
Open hours: Mondays until Fridays from 09.00 - 17.00 O'Clock CET
Should you not be able to reach us, we will call you back within the next 24 hours or you can write us an email instead.
FAQ
This section of our website provides answers to frequently asked questions about HOMEBOY. Here you'll find information about product features and our services. If you can't find what you're looking for, please contact us and we'll be happy to help. Thank you for choosing our product!
How does HOMEBOY work?
HOMEBOY is a game-changer when it comes to finding a flat in Germany. Our property bots search the largest property portals simultaneously on your behalf and immediately send you new flat listings via push notifications on the HOMEBOY app or by email as soon as they are uploaded to a property platform. To create a search profile, you can sign up for a free account on our website or download the HOMEBOY app.
To be successful in your search for a flat, three criteria must be met:
1. Apply for as many listings as possible, as demand always exceeds supply.
2. You must apply quickly, as landlords always process the fastest applicants first and invite them to viewings.
3. You need a complete and attractive application pack so that landlords can see how well you’d suit the flat.
HOMEBOY optimises points 1 and 2 for you, and we’re also happy to help with point 3. Our property bot forwards and intelligently filters all flat listings from every portal that match your search criteria. What’s more, you’ll see every new listing straight away, so you’re always among the first applicants.
The result: HOMEBOY users find their flat in an average of 6 weeks, have 3–5 times more viewings and save 90% of the time they would otherwise spend searching for a flat.
HOMEBOY is currently available as a standalone iPhone app. You register in the app using your email address, confirm your email, and then create your search profile. HOMEBOY will then show you suitable new listings directly in the app. The Android version will follow in a few weeks.
Of course, you can never make any promises when looking for a flat. Every market, landlord and applicant is different. But: HOMEBOY users find their flat in an average of 6 weeks rather than 6 months, have 3–5 times more viewings and save 90% of the time they would otherwise spend searching for a flat. We give you the right tools to find a new flat as quickly as possible.
However, this also depends on you. Only if you respond quickly to new property listings can you really make the most of the time advantage in the application process.
HOMEBOY gives you a clear competitive edge in the housing market, because our service lets you see almost all property listings online and ensures you’re always among the first applicants for any flat, if that’s what you want. After that, it all comes down to the quality of your application pack.
If you need help with your application pack, feel free to email us at support@homeboy.immo(mailto:support@homeboy.immo)
In each search profile, you can specify the city/district, rent, floor space, number of rooms and search radius, amongst other things. You can also search for houses or properties for sale in general. Additional filters in the settings allow you to specifically show or hide short-term, premium, WBS and shared-house listings.
In the free version, you can create a search profile for rental properties with a rent of up to €1,000. The key factor is the main rent, which is displayed on the overview page of the respective property portal. Anyone looking for houses, properties for sale or higher-priced rental properties will need HOMEBOY Premium.
HOMEBOY Search Profile
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View the property listing straight away, use the platform’s contact button and submit your full application via the platform. Speed is of the essence – the first applicants almost always get the viewings. A quick tip: set up an account on all the major property platforms so that when a suitable flat comes up, you can submit your application straight away.
The free version is permanently free and has no time limit, as long as you’re searching for rental properties up to €1,000. For advanced search options, there are premium plans with a 7-day free trial, as well as 1 month for €19.99, 3 months for €39.99 and 6 months for €59.99. Additional costs for the flat itself, such as a deposit or moving costs, are incurred independently of HOMEBOY.
You can enable or hide these categories individually in the search settings. Otherwise, HOMEBOY treats them like any other listing and forwards them in real time. We do not display home-swapping listings at all. At HOMEBOY, we make sure that only listings that actually match the search criteria are forwarded.
HOMEBOY currently searches Immobilienscout24, Immowelt, Kleinanzeigen, WG-Gesucht, Immonet, Quoka and eBay, amongst others – a total of eight major sources. This means you no longer have to check every app and website individually.
Is your preferred source missing? Then drop us a line: support@homeboy.immo(mailto:support@homeboy.immo)
With HOMEBOY Premium, you can create up to four different search profiles. You can enter a different email recipient for each search profile. However, you cannot share the account with multiple users at the same time. This feature will be added in future updates.
We only take you ’to the door", but you still have to apply yourself. We will send you the listings with general information and a link to the relevant platform. There you contact the property owner or agent.
We recommend that you create and complete a full profile on each property portal you are considering in advance. The better prepared your profile is, the quicker you can apply for your dream flat and the better your chances of being accepted.
Questions about HOMEBOY Subscriptions
That depends on where you take out your subscription.
Web app: The free licence expires automatically after 7 days. You do not need to cancel it yourself. HOMEBOY users only take out a subscription if they actively choose to do so and complete a purchase in our subscription shop.
Even if customers take out a subscription, they can cancel it flexibly at any time with a single click. It will then simply expire on the next renewal date of the subscription.
After their trial, HOMEBOY users can choose between a one-month, two-month or three-month package; each package renews automatically until you cancel it. So if you purchase a one-month subscription, it renews every month and can also be cancelled at any time during that month. If you purchase a 3-month subscription, it renews every three months and can be cancelled at any time within that three-month period. Included are 4 search profiles, 4 emails, Premium for the mobile app & all 8 portals
Overall, our philosophy is to be as customer-friendly and fair as possible. So if, during your HOMEBOY experience, you see or encounter anything that wasn’t clear enough or that could be improved in terms of communication or the business model, we look forward to your feedback: support@homeboy.immo(mailto:support@homeboy.immo)
If you took out your subscription via the web app: Simply cancel the renewal with a single click in your account area under ‘Subscriptions’, or contact support in writing – no later than one day before the end of the current period – at support@homeboy.immo.
If you purchased your subscription via the App Store or Play Store: New in-app subscriptions are managed via Apple or, in future, via Google, and can also be cancelled there.
For existing web subscriptions, this is decided on a case-by-case basis by our support team; please contact support@homeboy.immo or call +49 228 304 126 24 as soon as possible.
For new in-app subscriptions, Apple’s or Google’s terms and conditions apply, as the purchase agreement is concluded through them and no longer directly with HOMEBOY.
Questions about your Account
First, check whether your email address has been confirmed.
Also check whether your search criteria might be too narrow, for example in terms of rent, city, radius or number of rooms. In smaller markets, there may simply be fewer new listings.
While the web app is still available: sign up using your German university email address, confirm your account and create at least one search profile – that’s it. If you run into any issues, contact our support team and they’ll manually activate your account.
Alternatively, there’s now the free HOMEBOY app version for anyone looking for a rental flat for up to €1,000. This benefits students, young professionals and many other user groups alike.
First, cancel your subscription (see above) and then send an informal request for deletion to support@homeboy.immo. Customer support will usually confirm that your data has been completely deleted within the next 3 working days.
You can delete your HOMEBOY app account immediately via the app itself in the Account section.
Yes. If you log in or register in the app using the same email address, your existing HOMEBOY account will be automatically recognised.
Yes. Your previous search queries and search settings from your web account will be transferred to the app once, provided you log in or register using the same email address.
Yes. Even if your account is recognised automatically, you’ll still need to confirm your email address again when registering in the app. If you don’t receive a confirmation email, please check your spam folder again. Mark the email there as ‘not spam’, and then you’ll be able to activate the confirmation link.
In the free version, you can create one search profile. With HOMEBOY Premium, you can use up to four different search profiles.
How to find an apartment
To be successful in your search for a flat, you need to meet three criteria:
1. You need to apply for lots of properties, as demand exceeds supply
2. You need to apply quickly, as landlords always process the fastest applicants first and invite them to viewings
3. You need a complete and attractive application pack so that landlords can make a decision quickly
For further tips on how to maximise your chances when looking for a flat:
Those who apply for flats the quickest and most frequently are the quickest to succeed in their search. That’s easier said than done.
There’s no single formula for success, but there are a few ways to drastically improve your chances:
1. You should enable your push notifications and stay on the ball. As soon as a new flat appears that matches your criteria, apply straight away! Whether it’s for HOMEBOY messages or push notifications from property portals. You can also set up search alerts on property portals. Unfortunately, these aren’t always comprehensive, or they send you offers with a significant delay, meaning hundreds of others have already applied before you. The surest way to receive all property listings from every portal in real time is with HOMEBOY.
2. Set up a profile on the property platforms and have all your documents ready digitally in advance. If your dream flat suddenly becomes available, you don’t want to have to start with a registration process. Because by the time you’ve finished that, your application will already be too late. So: always be ready to pull out your file!
3. A polite, concise cover letter setting out the facts (occupation, income, move-in date).
If possible, you should offer a flexible viewing slot. Show your genuine interest in the property and give the landlord the impression that you’re not just an acceptable tenant, but a really good fit for the flat. For example, mention 1–2 features of the flat that you particularly like. This signals to the landlord that you have really looked into the listing and are showing genuine interest. You can now also save your application letter in the HOMEBOY app. That way, you’ll always have it to hand when a new attractive listing comes in that you want to apply for quickly.
4. The viewing: In our experience, a friendly, almost cheerful demeanour, where you express your enthusiasm for the flat, is the surest way to secure a tenancy. If there are several applicants whose application documents are in order, landlords often decide based on gut feeling and likeability. So don’t give them any reason not to like you or to find it difficult to assess you.
For further tips on how to maximise your chances when looking for a flat:
Make sure that you collect all documents in full. One missing document can cost you the offer.
Which documents you should always have in your application folder:
1. Letter of application,
2. Current SCHUFA information
3. Certificate of no rent arrears from previous landlord,
4. Proof of salary (usually the last 3)
- ideally as one PDF.
As a rule of thumb, HOMEBOY (and most landlords) recommends spending no more than ⅓ of your net income on rent. So if you earn €2100 net, you shouldn't spend more than €700 on your rent.
How to find an apartment
Yes. HOMEBOY is already available as a standalone app. There, you can create search profiles, view new results, save favourites, mark job offers as ‘applied for’ and save an application template.
Unfortunately, only the iOS version is currently available. The Android version is currently in development and will be released in a few weeks.
No. The WhatsApp forwarding service has been completely discontinued.
As an alternative, we’ve created the HOMEBOY app so you can receive the latest property listings wherever you are.
At present, email forwarding is only available via the web version. With the next major update to the mobile app, email forwarding will also be available in the app as a premium feature.
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